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Contact us |
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Our service team can answer questions about the website, your orders and our delivery services. Please note though, that the team is English-speaking and can currently only respond in English. You can email us via this form. |
Standard EU delivery is free on all orders over £299 (or 299€). If the value of the goods does not exceed the amount of £299 (or 299€), follow the table below:
| Where to? | How much? (per order) | How long to deliver? (weeks*) |
| Austria | 25 € |
1 - 5 |
| Belgium | 25 € | 1 - 5 |
| Bulgaria | 25 € | 1 - 5 |
| Cyprus (Republic of) | 25 € | 1 - 5 |
| Czech Republic | 25 € | 1 - 5 |
| Denmark | 25 € | 1 - 5 |
| Estonia | 25 € | 1 - 5 |
| Finland | 25 € | 1 - 5 |
| France | 25 € | 1 - 5 |
| Germany | 25 € | 1 - 5 |
| Greece | 25 € | 1 - 5 |
| Hungary | 25 € | 1 - 5 |
| Ireland (Republic of) | 25 € | 1 - 5 |
| Italy | 25 € | 1 - 5 |
| Latvia | 25 € | 1 - 5 |
| Lithuania | 25 € | 1 - 5 |
| Luxembourg | 25 € | 1 - 5 |
| Malta | 25 € | 1 - 5 |
| Netherlands | 25 € | 1 - 5 |
| Norway | 25 € | 1 - 5 |
| Poland | 25 € | 1 - 5 |
| Portugal | 25 € | 1 - 5 |
| Romania | 25 € | 1 - 5 |
| Slovakia | 25 € | 1 - 5 |
| Slovenia | 25 € | 1 - 5 |
| Spain | 25 € | 1 - 5 |
| Sweden | 25 € | 1 - 5 |
| United Kingdom |
£25 |
1 - 5 |
*A working day is Monday to Friday, excluding public holidays. These may vary according to country.
If you'd like to have items sent to separate addresses, please complete a separate order for each address. A separate delivery charge will be made for each address.
Please note that the Channel Islands and Northern Ireland count as UK, not International delivery.
Sorry - we can't currently deliver to BFPO addresses.
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Products delivered to some destinations, mainly outside the EU, may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the products is responsible for all customs formalities for their export and import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who's ordered them, will receive a separate request for payment of these charges. If you're ordering products to be delivered to someone else, please make sure they're aware they'll be responsible for these additional charges. Unfortunately we have no control over these charges and cannot predict what they may be, so we’re unable to offer any assistance on these processes. We'd advise that you check the import charges applicable in any country before ordering products to be delivered there. |
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Payment for products and delivery services is to be made in pounds Sterling and Euros. All prices shown on the website for both products and delivery services are inclusive of any applicable 20% VAT. This means that the total price you pay us for products, or our logistic partner for the delivery, is always the same, regardless of whether or not 20% VAT is chargeable on the sale. Find out about payment options. Where you've requested delivery to an EU address, the price paid for the product and the delivery service will usually include 20% VAT, which will be shown on your VAT receipts issued to you by both wholerange.com and our logistic partner. To obtain a VAT receipt, sign into Your Orders and then click on the View your order/obtain VAT receipt link. Where you're not a EU resident and you've ordered products for delivery by our logistic partner to a non-EU address, both the products and the delivery service will normally be zero-rated, with no 20% VAT chargeable on either. However, the price paid by you for the products and delivery services will remain the same as shown on the website. Because of this, our website may not be the best way for you to buy products if you're either a non-EU resident and wish to claim back VAT on orders for delivery outside the EU, or you're an EU business customer expecting to buy goods and delivery services without 20% VAT on them. In these situations, you may prefer to place your order through our specialist export service. However, please note that shipping costs charged by this service will be higher than the cost of the delivery service offered via the website. |
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We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it. If you’d like to add products to your order, please place a new order for these items. If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice by email. Please be ready to quote your order number and order date. If your order has already left our warehouse for delivery to you, then you’ll need to follow our Returns procedure in the event of any unwanted products. To return items, you can either complete the details required here. We'll establish the reason for return and give you a Returns Merchandise Authorisation (RMA) number. You'll need to return the item to the address shown on your delivery note, and obtain proof of postage from your post office. Please note that personalised or made to measure products cannot be returned unless faulty, and we also cannot accept returns of unsealed CDs, DVDs, tapes or other recording media, software or video. If you need to return items to us because they're faulty, damaged or not as described, we will refund any postal charges you incur. Please note that this refund will be in sterling, and may therefore not equate exactly to the amount paid, owing to fluctuating exchange rates. |
